Microsoft 365 Password Reset & Change Guide

Audience: End-users of a work / school Microsoft 365 account >

Prerequisites:

• Your IT admin has enabled Self-Service Password Reset (SSPR) in Microsoft Entra ID. You’re already registered at least one security-info method (Authenticator app, phone, or email)
• Self-service password reset lets you unlock or change your password without waiting for the help desk, cutting downtime and tickets.

1 Verify that SSPR is available

1. Go to https://mysignins.microsoft.com/security-info and sign in.

2. If the left-hand menu shows “Password” and you see “Change password” or “Forgot my password” links at sign-in, SSPR is enabled.

   

3. If those options are missing, your organisation hasn’t turned it on—contact your IT support.

2 Forgotten your password? (Can’t sign in)

1. In a browser open https://passwordreset.microsoftonline.com or, on the sign-in page, click Can’t access your account?

   

2. Enter your work/school email address and solve the CAPTCHA.
3. Choose a verification method (Authenticator push/code, text, call, or alternate email) and complete the prompt.
4. Enter the code or approve the notification, then create a new, strong password (at least 8 characters, avoid common words).
5. Click Finish and sign in with the new password.

3 Know your password but want to change it

1. Sign in at https://mysignins.microsoft.com/security-info.

2. Select Password → Change password.

   

3. Type your current password, then enter and confirm a new password.
4. Select Submit / Save. The change takes effect immediately across Microsoft 365 services. ([support.microsoft.com][5])

Useful links

• Password reset portal – https://passwordreset.microsoftonline.com
• Security info & password change – https://mysignins.microsoft.com/security-info

You’re done! With SSPR enabled and your security info updated, you can reset or change your Microsoft 365 password anytime—no help-desk ticket required.